1. Scope and law
This policy covers cancellations, refunds and rebooking for services sold by brystoxia.com (LLC). Your rights under the Law of Ukraine “On Consumer Protection” No. 3153-IX and the Law of Ukraine “On Tourism” No. 324/95-VR remain unaffected. For package travel, mandatory EU/EEA package travel rights apply where applicable.
2. Cancellation by the traveller
Written notice to contact@brystoxia.com is required; the date received applies.
- Over 30 days before departure: full refund less disclosed non-refundable third-party fees.
- 15–30 days: 50% refund of the tour price.
- 7–14 days: 25% refund.
- Under 7 days or no-show: no refund, save where law provides otherwise.
3. Rebooking
You may move a booking once, free of charge, up to 15 days before departure, subject to availability and any supplier price difference. Later changes are treated as a cancellation and rebooking.
4. Minimum group size and cancelled departures
If the minimum group size stated in the programme is not reached, or we cancel a departure, you will be informed without undue delay. You may choose a full refund or an alternative departure of equivalent or higher value. Refunds are made within 14 days.
5. Refund method and timing
Refunds are returned by the original payment method within 14 calendar days of approval, unless a longer period is agreed in writing or required by the payment provider.
6. Complaints and remedies
Send complaints to contact@brystoxia.com or +380 731 192 3767. We reply within 30 days. You may also apply to the State Service of Ukraine on Food Safety and Consumer Protection or to a court under the Law of Ukraine “On Consumer Protection” No. 3153-IX.
7. Legal information and links
Seller details are provided per Article 6 of the Law of Ukraine “On Electronic Commerce” No. 675-VIII. See our Privacy Policy, Terms of Use, Legal Notice and Contact pages.